Please read our terms and conditions of sale below as well as the privacy policy before you make a purchase or create a user account. All rights reserved.

Terms & Conditions

By accessing the Snapcraze.co.za website and purchasing any of our items, you confirm you have accepted our terms and conditions of sale in this sale agreement. As stated herein below, here are the terms and conditions of our store.

 

Proof of payment for EFT/ 'Direct Bank Transfer':

Kindly be advised that orders will only be dispatched once funds clear or upon receipt of an official proof of payment sent by your banking facility. This is an automated e-mail sent directly from your bank when you insert our e-mail address (notifications@snapcraze.co.za) as a recipient for a proof of payment notification.

Delivery:

If in stock we will deliver your product in 1-2 day/s to all major cities and 2-4 days at the most to outlying areas. This is one of the fastest delivery turnaround times in SA. We offer free insured shipping for all orders over R2000 in value - so all you pay for is the device/s ordered. Your device is then delivered to you at the 'Snap' of a finger!

Delivery Leadtimes For End-of-year Orders 

Kindly note that orders placed during our sale period at year end will be fulfilled within an average lead time of up to 5 business days. If your device is scheduled for delivery sooner or if there are any delivery delays we will communicate this to you via e-mail. 

Please ensure that you are aware of the expected delivery lead time for end-of-year orders & our warehouse closing date before placing your order as we cannot be held liable should your order be scheduled for delivery in January of the upcoming year. For the year 2025; our airfreight dispatch closes on 19th December 2025, our economy/ road freight dispatch closes on the 22nd December 2025 & all operations re-open in phases from the 5th January 2026. This means that orders placed by the 19th December 2025, latest, will definitely be delivered before Christmas & any orders placed after the 19th, MAY be delivered at the discretion of our warehouse/ courier partner before Christmas (where possible) or once we re-open.

Freight & Delivery of your product:

Snapcraze.co.za takes responsibility of your product from our warehouse to your doorstep. We offer free insured shipping on all orders placed on our website as well as detailed tracking from our door to yours! Upon receipt of payment or an official proof of payment from your banking facility you will receive an e-mail stating the date of delivery, your waybill number for tracking and instructions on how to track your order. Should you require further assistance/ information regarding delivery please do not hesitate to contact us.

 

Defective Items:

Snapcraze.co.za takes full responsibility for a defective item provided you notify us within 24 hours from invoice or delivery - a OBF (Open-Box Failure) is rare, but is noticeable immediately upon first inspection & must be logged by us with the manufacturer within a specified period. Kindly be advised that this responsibility extends to manufacturing defects only. We will either refund you for the defective item or replace it if the unit is found to have NO PHYSICAL DAMAGES.

 

All brand new items come with the standard manufacturers warranty ie. 24 months for Samsung & Huawei and 12 months for Apple. This means rest assured,

 

YOUR DEVICE IS COVERED BY THE FULL MANUFACTURERS WARRANTY
EITHER WITH SAMSUNG/ HUAWEI OR APPLE.

Snapcraze (Pty) Ltd can assist with a free collection, book-in & re-delivery of a defective unit with the manufacturer however further than that your normal warranty process will follow & it any processes / decisions to follow will be made by the manufacturer/ service centre as per the terms of warranty. We are not liable to Repair/ Replace items - only Certified Repair centres for Apple/ Samsung & Huawei can do this. This is what your warranty covers - same as with any other Registered Reseller of these products.

All CPO items have a 6 months to 1 year warranty - there are exceptions where the warranty period may be longer, however the exact warranty period will be stated on each listing. Snapcraze will work together with the manufacturer to assist with CPO warranty claims as a supplier of a pre-owned unit handled by us.

 

Incorrect Items Delivered:

It is essential to note that BEFORE the items delivered are unwrapped/ opened and/or seals are broken; that you check the box to confirm that the item received is indeed the correct item/ colour/ storage capacity as per your order. For incorrect item/s delivered Snapcraze must be notified within the first 24 hours of receipt of an incorrect item & Snapcraze will be held responsible to ensure that the item be collected & the correct item redelivered at our own cost or a full refund is issued within 24 hours of the return.

 

Returns:

Kindly be advised that all brand new items are covered by the local manufacturers warranty and therefore are eligible to be booked in at the manufacturers repair centre. For CPO devices we do not process full refunds - all our CPO models come with varying periods of the warranty - the exact period remaining will be clearly stated on each listing. You are welcome to give us a call should you need assistance.

 

 

 
Non- defective Products- Right to “cool off”:
 
 
Products which are NOT defective or damaged or which you found to be unsuitable, can be returned to Snapcraze (Pty) Ltd within 10 (ten) workings days from date of delivery, provided that the Products have not been opened and the packaging is in its original condition and you are able to produce the original invoice/ credit card/ debit card slip as proof of purchase. You are then entitled to cancel the sale of the Products in terms of Section 44 of the ECT Act within 10 (ten) working days after your receipt of the Products and to obtain a full purchase price refund, subject to being charged a 10% (of the retail price) fee in respect of return and handling charge to non-defective returns that have not been opened and remain in the original packaging. Please note this does not apply to backorder, special order items. A cancellation fee will be charged for backordered items that have been arranged.
 
 
Snapcraze (Pty) Ltd can hold you liable for any damage caused to the Products whilst it is in your possession. Unfortunately, should the product be opened or used in any way, a 15-20% fee (of the price) will be charged according to the current resale value of an open-box/ used unit.
 
Should the product be opened but still in the original condition it was sold in, Snapcraze (Pty) Ltd will be happy to accept a return of the product and refund you, less 15-20% as a handling fee to cover delivery, collection & admin costs & the current resale value of an open-box/ used unit. The percentage will be determined by the price bracket of the device. A return such as this will only be accepted within the first 10 days of delivery.
 
BULK ORDER RETURNS
 
For Bulk Orders where fulfilment of the order required ordering of new stock, under NO CIRCUMSTANCE whatsoever will Returns/ Refunds will be accepted.

Earphones, AirPods & Galaxy Buds that have been opened/ used will not be considered for return due to hygiene reasons. Please ensure you do ample research BEFORE accepting delivery of such items & opening the box as a broken seal is deemed usage & cannot be resold.

 

INCORRECT PRICE LISTINGS 

As per CPA & Consumer Services Ombudsman; should a product be listed at the incorrect price for some reason; the supplier ie. Snapcraze cannot be held liable to deliver goods at that price. Every supplier who advertises goods and receives offers (even at an incorrectly listed price) has the freedom to decide whether or not they are interested in accepting the offer and fulfilling the order or not. This principle only applies however if the consumer has been notified in writing by the supplier that the item has been listed at an incorrect price within 72 hours from time of order.

WHOLESALER STOCK ON HAND

We supply both local & international products dependent on the stock cycle & SOH at the time of your order. Regardless, all items supplied by our store are covered by the full manufacturer's warranty, eligible for our concierge service and aftersales support. 

THIRD-PARTY PROMOTIONS/ FREE GIFTS:

Please note that any promotions being convened by a third-party such as Samsung, Huawei, Apple etc. are subject to approval or change at any time by the convenor of the promotion; Samsung, Huawei, Apple, etc. We regret Snapcraze (Pty) Ltd cannot be held liable for any such changes to the approval process, amendments to terms, or rejections of the third-party promotions as the process is beyond our control. Should any any claims be rejected or terms be amended by the convenor we regret that we cannot be held liable to fulfil their obligation. The same applies to Samsung Care policies.
 
Only promotions/ deals being advertised & facilitated solely by Snapcraze (Pty) Ltd are subject to the Snapcraze (Pty) Ltd's own standard terms & fulfilment obligation.
 

VAT Invoices On Request:

VAT invoices will be issued on request. Please include your VAT details when placing the order. Please ensure that VAT details are captured at the time of placing your order as these are the details that will be reflected on your invoice. 

Our Privacy Policy

snapcraze.co.za is truly committed to protecting your privacy and will under NO circumstances give out, sell, share or disclose any of your private information. Your information will strictly only be used for the products and services you request.

This privacy statement discloses what information we gather about you when you visit the Snapcraze.co.za and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

Collection of your Personal Information:
The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.

Use of your Personal Information:
The personal information collected on this Site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other snapcraze.co.za products and services.

Copyright of images and media

Images as well as all content from our website is copyright unless otherwise stated. You may not use or reproduce any content found on our website without prior consent. Legal action will be taken for offenders found to be using or displaying any copy written media from this website and our affiliate websites. This extends to our branding & colors, as well as phrases.